Call Next on the fashion retailer’s customer service telephone number 0333 777 8000 to ask about the returns policy for an article of clothing bought from either the online or a highstreet store.
Next is a high street fashion retailer that focuses on the sale of clothing and homeware products with over 500 stores in the UK alone. In fact, Next is the UK’s biggest fashion retailer by total sales with both its womenswear and menswear lines available to buy in store or online.
Next Customer Services – 0333 777 8000
Call Next on their UK customer service telephone number 0333 777 8000 to contact a representative with any enquiries about a purchase you have made from the chain of high street stores. For instance, callers can ask how to return an item if they have lost their receipt as a proof of purchase. Alternatively, you may want to ask how to exchange an article of clothing for a different size but it should be noted that certain products such as swimwear and underwear cannot be returned after purchase. If you are unsure whether you are eligible for a refund then you can ask how long the company accepts returns and whether you can take your item to a different store than the one it was bought from. Callers may wish to enquire about any ongoing sales as Next clothing is often discounted at the end of the season along with sales on homeware items such as furniture.
Online Orders – 0333 777 8000
Call Next on their online orders contact number 0333 777 8000 to enquire about the estimated delivery time for a recent purchase over the telephone. For instance, you can receive tracking updates once you have given the Next advisor your order number and your contact details. Callers should also ask about the returns policy for an item bought from the online store but it should be noted that Next are more likely to offer a refund in the case of a manufacturing defect. Therefore, customers can ask a Next advisor how to send a photograph as proof of a damaged product but it should be noted that you are more likely to receive a refund if using a high quality jpeg image.
Call Costs and Contact Hours
Next uses a geographic rate contact number that will charge callers the same standard per-minute rate as any other local call made from a UK mobile or landline telephone. However, you may be able to contact a Next customer service representative for free if you are using any inclusive minutes that have been offered by your telephone’s service provider. The Next customer service team is available to be contacted 7 days a week, during the opening hours of 8am-11pm Monday to Sunday.
Next Contact Numbers – at a glance
|Next Department||UK Contact Number||Opening Hours|
|Next Customer Services||0333 777 8000||8am-11pm, 7 days a week|
|Number for Selfserve Payments, Return Requests and Account Balances||0800 58 777 58||24 hours a day, 7 days a week|
|Online Orders and Enquiries||0333 777 8000||8am-11pm, 7 days a week|
|Next Complaints||0333 777 8247||8am-11pm, 7 days a week|
Write to the Complaints Department
You can register a formal complaint if you are unhappy with the quality of a Next product or with the conduct of a particular member of high street staff when writing to their UK postal address: Next Retail Ltd, Desford Road, Enderby Leicester, LE19 4AT, United Kingdom.